Refund policy

Return & Refund Policy – MK Fragrances

Customer satisfaction is our priority. Please read our return and refund policy carefully before making a purchase.

Returns

Due to the nature of fragrance products, we only accept returns if:

  • The product arrives damaged.

  • You receive the wrong item.

  • The item has a manufacturing defect.

To request a return, please contact us within 7 days of receiving your order.

Return Conditions

The product must:

  • Be unused.

  • Be in its original packaging.

  • Include all original accessories and labels.

  • Be accompanied by proof of purchase.

Non-Returnable Items

We cannot accept returns for:

  • Opened or used perfumes.

  • Products damaged due to misuse.

  • Clearance or promotional items (unless defective).

Refunds

Once your returned item is inspected and approved, your refund will be processed using your original payment method. Refund processing may take 5–10 business days, depending on your payment provider.

Exchanges

We replace products only if they are defective, damaged during shipping, or if the wrong item was delivered.

Damaged Orders

If your package arrives damaged, please contact us immediately with clear photos of:

  • The shipping box

  • The product

  • The shipping label

This helps us resolve your issue as quickly as possible.

Contact Us

For return or refund requests, please reach out to MK Fragrances customer support with your order number and issue details.